0704-883-0675     |      dataprojectng@gmail.com

THE IMPACT OF CUSTOMER SERVICE SKILLS ON ADMINISTRATIVE PERFORMANCE

  • Project Research
  • 1-5 Chapters
  • Quantitative
  • Simple Percentage
  • Abstract : Available
  • Table of Content: Available
  • Reference Style: Available
  • Recommended for : Student Researchers
  • NGN 3000

THE IMPACT OF CUSTOMER SERVICE SKILLS ON ADMINISTRATIVE PERFORMANCE

Abstract: The objective of this study is to investigate the impact of customer service skills on administrative performance, highlighting the importance of effective customer interactions in administrative roles. A survey research design was chosen for its ability to collect data from a large population. Using Taro Yamane’s formula, a sample size of 360 administrative staff from a retail company in Lagos was determined. The survey instrument’s reliability coefficient score was 0.89, indicating high reliability. Findings reveal that strong customer service skills significantly enhance administrative performance by improving customer satisfaction and fostering positive interactions. The study recommends incorporating customer service training into administrative development programs to improve overall performance and customer relations.





Related Project Materials

PREVALENCE OF CEREBROSPINAL MENINGITIS

Background of the Study

Cerebrospinal Meningitis (CSM) is a major public health problem in many parts of the world. Cere...

Read more
TAXATION AND ECONOMIC GROWTH IN NIGERIA: AN EMPIRICAL ANALYSIS

1 BACKGROUND TO THE STUDY

One of the most commonly discussed issues in economics is on how taxes as mea...

Read more
AN ASSESSMENT OF CROSS-BORDER SERVICES AND ROYALTIES TAXATION

Abstract: AN ASSESSMENT OF CROSS-BORDER SERVICES AND ROYALTIES TAXATION

This research explores the taxation of cross-border services and...

Read more
THE EFFECT OF BRAND IMAGE ON CONSUMER BEHAVIOR

ABSTRACT

The purpose of this study was to examine the effects of b...

Read more
PROBLEMS ENCOUNTERED BY MARRIED FEMALE B.ED PART TIME STUDENTS IN USMANU DANFODIYO UNIVERSITY SOKOTO

Abstract

This paper investigated the challenges or constraints of women in continuing higher education programme with pa...

Read more
FINANCIAL REPORTING TRANSPARENCY AND STAKEHOLDER TRUST

ABSTRACT:

This research examines the relationship between financial reporting transparency and stakehol...

Read more
MANAGEMENT AND USE OF LEGAL DEPOSIT MATERIALS BY LIBRARIES FOR EFFECTIVE USER SUPPORT IN THE NATIONAL LIBRARY OF NIGERIA

ABSTRACT:- This study was carried out on  the management and use of legal deposit materials by libraries for...

Read more
THE ROLE OF LEADERSHIP IN DRIVING DIGITAL TRANSFORMATION

THE ROLE OF LEADERSHIP IN DRIVING DIGITAL TRANSFORMATION

The objectives of this research are to: (1) explore the influence of leadership...

Read more
PHYTOCHEMICAL AND ANTIMICROBIAL STUDIES OF Spermacoce verticillata (Rubiaceae) G.F.W. Meyer

ABSTRACT

The plant Spermacoce verticillata is used in ethnomedicine for the treatment of itches, diarrhoea, sores and other ailments. The...

Read more
COMPARATIVE STUDY OF PHYSICOCHEMICAL ANALYSIS OF BOREHOLE WATER AND SACHET WATER IN OWERRI MUNICIPAL, IMO STATE

ABSTRACT

Three types of sachet water samples and three types of borehole water samples all from Owerri...

Read more
Share this page with your friends




whatsapp