THE IMPACT OF CUSTOMER SERVICE SKILLS ON ADMINISTRATIVE PERFORMANCE
- Project Research
- 1-5 Chapters
- Quantitative
- Simple Percentage
- Abstract : Available
- Table of Content: Available
- Reference Style: Available
- Recommended for : Student Researchers
- NGN 3000
THE IMPACT OF CUSTOMER SERVICE SKILLS ON ADMINISTRATIVE PERFORMANCE
Abstract: The objective of this study is to investigate the impact of customer service skills on administrative performance, highlighting the importance of effective customer interactions in administrative roles. A survey research design was chosen for its ability to collect data from a large population. Using Taro Yamane’s formula, a sample size of 360 administrative staff from a retail company in Lagos was determined. The survey instrument’s reliability coefficient score was 0.89, indicating high reliability. Findings reveal that strong customer service skills significantly enhance administrative performance by improving customer satisfaction and fostering positive interactions. The study recommends incorporating customer service training into administrative development programs to improve overall performance and customer relations.
Related Project Materials
RELIGIOUS CONFLICTS IN NIGERIA: ISSUES AND SOLUTIONS
Introduction
Many will attest to it that the Jos crisis vividly exemplifies or by locus classicu...
THE IMPACT OF LEAN ACCOUNTING PRINCIPLES AND THEIR APPLICATION IN MODERN ORGANIZATIONS
ABSTRACT:
This research explores the application of lean accounting principles in modern organizations...
SOCIO-ECONOMIC AND TECHNOLOGICAL SYSTEM OF MODERN BUSINESS AND THEIR EFFECTS ON THE JOB OF THE SECRETARY
Abstract
This study examined the socio – economic and technological system of modern business and how they affect...
MULTI-LEVEL INTRUSION DETECTION AND LOG MANAGEMENT SYSTEM IN CLOUD COMPUTING
INTRODUCTION
As Green IT has been issued, many companies have started to find ways to decrease IT cost and overcome econ...
DESIGN AND IMPLEMENTATION OF EMPLOYEE MANAGEMENT SYSTEM
ABSTRACT
Over the years, paper-based system for information management has been carried out across most of business and organizational se...
LAGOS RESIDENT'S ASSESSMENT OF COCA COLA AND PEPSI'S ENGAGEMENT OF PUBLIC RELATIONS AS A TOOL FOR ENHANCING THEIR COPERATE IMAGE
EXCERPT OF THE STUDY
A comparison between Coca Cola Company and its greatest rival PepsiCo reveals interesting facts abo...
DESIGN OF FLEXIBLE TECHNOLOGY REFRESH PLANS FOR MILITARY OPEN SYSTEM ARCHITECTURES
ABSTRACT.
Military acquisition programs have long been criticized for the exponential growth in development costs required to generate mo...
DESIGN AND IMPLEMENTATION OF COMPUTERIZED ECONOMIC GROWTH MONITORING SYSTEM (CASE STUDY OF FEDERAL MINISTRY OF FINANCE)
ABSTRACT
Federal Ministry of Finance has always monitoring how ec...
DEPENDENCY AND SUB-SAHARAN AFRICA UNDERDEVELOPMENT: THE NIGERIAN EXPERIENCE
ABSTRACT
The major aim of the study is to examine the impact of dependency on sub Saharan African devel...
THE EFFECT OF TEACHERS’ STRESS ON STUDENTS’ ACADEMIC PERFORMANCE IN SOME SELECTED SCHOOLS
ABSTRACT
The study examined the influence of teachers’ stress on the academic performance of students in selec...
